Food Service Supervisor

at Private Company
Published October 5, 2023
Location Camrose, AB, Canada
Category Hospitality/Food Services  
Job Type Full-time  

Description

Duties and Responsibilities:

  • Manage entire operation of kitchen and frontend of restaurant during scheduled shifts (days, evenings, weekends and holidays).
  • Maintain critical standards for product and service quality, restaurant cleanliness, sanitation and speed of service.
  • Assist in the execution of the restaurant’s business plan as directed by the Manager.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
  • Ensure guest service meets company standards.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
  • Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labour costs.
  • Communicate and oversee the execution of product promotions.
  • Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the Manager.
  • Expected to exercise good judgment in decision-making and reporting issues to the Manager.
  • Perform other duties and responsibilities as requested by the Manager.
  • Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
  • Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.
  • Communicate all significant issues, both positive and negative, with the manager

 

Employment Requirements:

  • One to three years of management in a high-volume restaurant preferred.
  • High School diploma or equivalent required.
  • Must be able to communicate (speak, read and write) in Spanish and English
  • QSR experience strongly preferred.
  • Qualified candidates must have excellent customer service and employee relation skills.
  • Must be extremely detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment.
  • Must be able to perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
  • Interact with the public and co-workers constantly during shifts.
  • Must have experience on friers, grills and assembling station.
  • Must be able to work in and out of different temperature ranges.
  • Capability to stand for long periods of time.
  • Ability to lift up to 50 pounds.
  • Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude and promptness.
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