Repair Lead (Motherboard)

at Private Company
Published March 28, 2023
Location Calgary, AB, Canada
Category Technology/Engineering  
Job Type Full-time  

Description

Who We Are:

Collaboration - Leverages collective genius by being a team player.
Ambition - Exhibits a desire to make an impact by doing meaningful work with purpose and passion; manages roadblocks with willfulness and determination.
Sincerity - Emphasis on sincere human interaction and optimistically responds to situations and receiving feedback as a learning opportunity to continue succeeding.
Entrepreneurship - Demonstrates resourcefulness and innovation by contributions effective ideas, continually testing boundaries through creative decisions making and problem solving.

Duties & Responsibilities:

  • Equipment technicians analyze root causes of equipment failures and propose corrective actions.
  • They provide round-the-clock support for clients and troubleshoot their equipment problems and concerns.
  • They also perform regular inspections to identify and correct equipment malfunctions, repairs and replacements.

Position-Specific:

  1. When given a task, take full responsibility and take precautions needed to ensure task can be fully completed.
  2.  Answer phone calls right away and call back missed phone calls.
  3. Respond to emails within 4 hours.
  4. Take over Urgency Repairs (damaged repairs due to installation error).
  5. Whenever the new motherboard issues come out, can find the solution in 2 weeks.
  6. Follow the warehouse repair SOP.
  7. Coaching new technician easy soldering repairs within one month ( like charging port soldering).
  8. Complete other projects and duties as assigned.
Drop files here browse files ...