Anass Machri

Highly efficient and customer-oriented Food & Beverage manager.


With a strong background in the hotel, restaurant, and customer service industry spanning over 10 years, along with 6 years of experience in aviation, I believe I possess the skills and expertise necessary to excel in this position.

Throughout my career, I have consistently delivered exceptional service to customers, ensuring their utmost satisfaction and exceeding their expectations. My extensive experience in the hotel and restaurant industry has equipped me with a deep understanding of the importance of personalized service, attention to detail, and effective communication. I have developed a keen sense of anticipating customer needs and resolving any issues promptly and professionally.

In addition to my hospitality and aviation background, have further honed my ability to provide outstanding service in a fast-paced and dynamic environment. I am well-versed in ensuring compliance with safety regulations, coordinating logistics, and managing customer inquiries effectively. My experience in aviation has also strengthened my adaptability and problem-solving skills, enabling me to handle unexpected situations with composure and efficiency.


Some of the key skills that I bring to the table include:


  1. Exceptional customer service: Demonstrated ability to deliver personalized and high-quality service to meet customer needs and resolve concerns.
  2. Strong communication: Excellent verbal and written communication skills, allowing me to interact effectively with customers, colleagues, and stakeholders at all levels.
  3. Attention to detail: Proven track record of meticulousness and accuracy in handling reservations, orders, and documentation.
  4. Proven leadership capabilities, with experience in supervising and motivating teams to achieve and exceed performance targets
  5. Team collaboration: Adept at working collaboratively with diverse teams to achieve common goals and foster a positive work environment.
  6. Problem-solving: Proficient in quickly identifying and resolving issues to ensure seamless operations and customer satisfaction.
  7. Proficient in utilizing various computer software and systems, including reservation management platforms, point-of-sale systems, and flight management systems.
  8. Adaptability: Demonstrated ability to thrive in fast-paced and ever-changing environments, embracing challenges with a flexible and proactive mindset.
  9. Strong problem-solving abilities, demonstrated through my track record of resolving complex customer issues and implementing innovative solutions.


I am excited about the opportunity to bring my skills and experience to contribute to the success of the Company. I am confident that my passion for delivering exceptional customer service, coupled with my industry knowledge and skills, make me a strong candidate for this position.


Last Resume Update September 14, 2023
Address Casablanca, Morocco
Phone Number +96599169529

Contact Candidate