Hospitality professional with over 10 years of experience leading teams, coordinating daily operations, and maintaining high service standards in fast-paced environments. Strong background in staff scheduling, training, inventory and supplier management, budget control, and compliance with safety, hygiene, and cleanliness standards, with high scores in quality audits. Holds a Diploma in Hospitality Management with coursework in food and beverage. Skilled in guest service and conflict resolution, and fluent in English, French, and Portuguese. Flexible with evening, weekend, and holiday schedules.